Return Policy

14-Day Return Policy

At Jazib.pk, we want you to love your purchase. If for any reason you are not completely satisfied with your footwear, we offer a hassle-free 14-day return policy to ensure your shopping experience is as seamless as possible.

Eligibility for Returns

• Items must be returned within 14 days of the delivery date.
• The footwear must be unused, unworn, and in its original condition with all tags and packaging intact.
• Items that are damaged, altered, or show signs of wear will not be accepted for return.

How to Initiate a Return

1. Contact Us: WhatsApp us at 0328-1502379 within 14 days of receiving your order. Please include your order number, the reason for the return, and whether you would like a refund or exchange. OR You can also initiate the return by simply go to the return page , login to your account (register account, if not created before) and initiate return in the return tab.
2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization number and instructions on how to send the item(s) back to us.
3. Pack and Ship: Carefully pack the item(s) in the original packaging and include the Return Authorization number. Ship the package to the return address provided in the instructions.

Refunds and Exchanges

• Refunds: Once we receive and inspect the returned item(s), we will process your refund. The refund will be issued to the original payment method within 7-10 business days.
• Exchanges: If you prefer an exchange, we will ship the replacement item to you once the returned item has been received and inspected. Exchanges are subject to stock availability.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped, defective product).
• We recommend using a trackable shipping method to ensure the safe return of your item(s). Jazib.pk is not responsible for items lost in transit.

Contact Us

If you have any questions or need assistance with your return, please don't hesitate to reach out to our customer service team at support@jazib.pk or message us at WhatsApp number 0328-1502379. We're here to help!

Thank you for shopping with Jazib.pk! We appreciate your business and are committed to ensuring your satisfaction.